R2014-52 ACCEPTING PROPOSAL OF MV TRANSPORTATION, INC. FOR TRANSIT SYSTEM MANAGEMENT

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t " i Client Survey Results 2013 Firsi Transt Region: Transit Management SVP: Dunning RVP: Woodford Location Number: 57219 Customer Segment: Transit Management Decatur Public Transit System Mr. Paul McChancy Mass Transit Administrator pmcchancy@decaturil.gov Relationship Quality: (Q1)How familiar/involved are you with the day-to-day operations between First Transit and your organization? Very familiar(I interact with First Transit on a daily or weekly basis) Answers on a scale of 1 to 10—where 1 is Very Dissatisfied and 10 is Very Satisfied: Q2al Courtesy and professionalism: 8. Q2b1 Accessible and responsive: 8 . Q2c1 Proactive and frequent communication: 9 . Q2dl Ability to work effectively at different levels of my organization: 8 . Q2el Overall quality of relationship with me and my staff: 8 . Q2_f1 —Involvement in the community[ADDED 10-20121: NIA . Local First Transit Management Team - Execution Answers on a scale of 1 to 10-where 1 is Very Dissatisfied and 10 is Very Satisfied: Wal Flexible and adapts to the changing needs of my organization: 6 Willing to perform the work but unable to change his style of management and complete involvement in all projects. Q3b1 Ability to identify issues and recommend solutions: 7. Q3cl Ability to quickly address and solve problems: 6 Unwilling to delegate work to his staff. Q3d1 Ability to seamlessly facilitate&collaborate on work with your other vendors: 8. Wel Ability to meet project deadlines: 7 Some projects delayed by lack of staff committment to the projects, due to unwillingness to delegate work to his staff. Q3f1 Ability to achieve key performance indicators:7 . Q3gl Technical knowledge(i.e., requirements, pricing, billing, labor relations, etc.): 8. Q3hl Technical expertise and resources to maintain vehicles effectively: 8.