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Client Survey Results 2013 First 0,'r Transit <br /> Q3i1 Operational knowledge: 8. <br /> 3.1 Considering all components of your experience and the relationship you have with them...how <br /> satisfied are you overall with your local First Transit management team? 7 <br /> First Transit Operational Performance <br /> Answers on a scale of 1 to 10-where 1 is Very Dissatisfied and 10 is Very Satisfied: <br /> Q4a1 Cleanliness/appearance of vehicles: 8 . <br /> Q01 On-time performance and reliability: 9. <br /> Q4c1 Ability to meet Preventive Maintenance schedules: 9. <br /> Q4d1 Use of technology:4 We are 10 years behind similarly sized transit systems In the state. <br /> Q4e1 Commitment to safety: 8 . <br /> Q4f1 Efficiency of vehicle servicing and maintenance: 6 Too reliant on vendors for bus engine <br /> servicing. <br /> Q4g1 Quality of operators(friendly, professional appearance, driving skills, and reliability): 8. <br /> Q4—h1 -Commitment to reducing environmental impact[ADDED 10-2012]: 5 No conscious effort <br /> being made, but City does not expect an environmental program. <br /> First Transit—Relationship and Experience <br /> Response choices: Strongly Disagree, Disagree, Neutral,Agree, Strongly Agree and Can't Say for Sure. <br /> (Customers were provided an opportunity to provide comments if response=Strongly Disagree or <br /> Disagree) <br /> Q5a1 Actively participates in driving continuous efficiency improvements and value to the service: 4- <br /> Agree. <br /> Q5b1 Is a company I can trust:5-Strongly Agree. <br /> Q5c1 Is an industry leader: 5-Strongly Agree. <br /> Q5d1 Has driven a culture of safety throughout my organization: 4-Agree. <br /> Q5e1 Is a business partner, not just a service provider: 5-Strongly Agree. <br /> Q5f1 Provides technical and operational support to my organization and the location team: 5- <br /> Strongly Agree. <br /> Q5g1 First Transit is focused on delivering its contractual requirements: 5-Strongly Agree . <br /> Regional and Corporate Relationships <br /> Answers on a scale of 1 to 10—where 1 is Very Dissatisfied and 10 is Very Satisfied: <br /> Regional and Corporate Relationships— <br />