Laserfiche WebLink
t " TransitClient Survey Results 2013 Firsi <br /> Q6 Considering your First Transit regional and corporate relationships, how satisfied are you with the <br /> frequency of contact you have with them and the support they provide the local team? 8 <br /> Q7 Comments: Contact and support from the regional representative has been excellent. <br /> Technical support from corporate staff has been good. <br /> Overall Satisfaction — <br /> Q8 Taking all things into consideration, how would You describe your relationship with First Transit to a <br /> colleague or associate? First Transit can provide a wealth of operational and technical expertise, <br /> using their regional and corporate assets and using their extensive network of managers at transit <br /> systems around the country. However,the key element is the quality of the management team <br /> assigned to your system. <br /> Q9 Considering all components of your experience and relationship with First Transit, how satisfied are <br /> you with First Transit?7 <br /> Overall Value— <br /> Q10 How would you rate the overall value of the services your organization receives from First Transit? 7 <br /> Q11 Comments: Although I would definitely recommend First Transit to another transit system,the <br /> key element is the management team and I believe we need to make a change in management In <br /> order to improve the system. <br /> Likelihood to Recommend— <br /> Q12 How likely would you be to recommend First Transit to another colleague or associate?9 <br /> Q13 Comments: I firmly believe in the value provided by First Transit and I would only caution a <br /> colleague to make sure that the management team assigned is a perfect fit. <br /> Please provide one positive aspect of your relationship with First Transit with any final comments or <br /> suggestions. The excellent relationships with the two regional representatives that I have worked <br /> with at this transit system. <br /> Please provide one negative aspect of your relationship with First Transit. Having to recommend that a <br /> manager be replaced. <br /> Final Comments <br /> Please provide First Transit with any final comments or suggestions: 1. More technical advice before <br /> the next Triennial Review. 2. Short webinars on FTA hot topics. <br />