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Annual Agreement For <br /> Operating System & Database Administration Support <br /> Invoice to: City of Decatur IL Contact: MawihalF� �at' <br /> Address: 1 Gary K.Anderson Plaza Decatur IL 62523-1196 Telephone: (217)450-2236 <br /> This Agreement(herein"Agreement")is entered into between City of Decatur,IL(CUSTOMER)with its principal place of business at <br /> 1 Gary K. Anderson Plaza Decatur, IL 62523-1196 and Tyler Technologies, Inc., MUNIS Division(MUNIS)with its principal place of <br /> business at One Cole Haan Dr Yarmouth,Maine,04096 on this 12 day of February.2013. <br /> The headings used in the Agreement are for reference purposes only and shall not be deemed a part of qYj i (r�lSrtient <br /> CUSTOMER agrees to purchase and MUNIS agrees to provide the services listed below in accordiat>;�;wiHt4he following terms and <br /> conditions. <br /> FEB 15 NIL <br /> I. Term of Agreement: <br /> This Agreement is effective as of 05/01/2013 and shall remain in force unfit 04/30/2014 one a �, U oia,t$ i tion of this ° <br /> ( Y R9 <br /> Agreement CUSTOMER may renew the Agreement for subsequent one year periods at the then curre �•� <br /> MUNIS. <br /> It. Scope of the Agreement: <br /> Both parties acknowledge that this Agreement covers the services described below,for the operations of: <br /> X Citylfown School County Other <br /> (This Agreement is limited to only those entities marked.) <br /> III. Payment: <br /> 1. CUSTOMER agrees to pay MUNIS$17.950.99,for the services as described below.This payment is due and payable upon <br /> execution of the Agreement. <br /> 2. Additional Charges. Any maintenance performed by MUNIS for CUSTOMER who is not covered by the Agreement will be <br /> charged at the then applicable time rate. All materials supplied in connection with such non-covered maintenance or support <br /> will be charged to CUSTOMER.Any additional charges will be added to the next invoice submitted to CUSTOMER and shall <br /> be due on the same date as the other charges included in that invoice. <br /> IV. Covered System: <br /> Specified Hardware System: <br /> VM <br /> Windows 2008 <br /> Database Products: <br /> SQL Server 2008 Std <br /> 75 Users <br /> V. Terms and Conditions for Support: <br /> 1. Scope of Services:MUNIS will provide the following services for the benefit of CUSTOMER. <br /> a. OS/DBA Service is available during MUNIS's normal working hours(8:00 A.M. to 9:00 P.M., Eastern Standard Time, <br /> Monday through Friday)for the term of this Agreement. <br /> b. OS/DBA related trouble calls can be placed by dialing 1-800-772-2260 and choosing option 3,then choosing option <br /> 5. At particular times,your call may be forwarded to the OS/DBA mailbox at extension 1851.In either case,your call <br /> will be recorded and answered on a first in first out basis,except on reports that declare your system is down,which <br /> are moved to the head of the queue. <br /> c. System Administration services are restricted to the Production Server(s)that MUNIS is installed on. In cases where <br /> a stand by server is employed, the stand by server is included as long as the stand by server is only used in the <br /> event of the primary application server failing. Specifically, the standard OS/DBA contract for Windows System <br /> Administration support is intended to be for a single Production Server;the MUNIS Application Server. <br /> d. Database:The intended coverage for a standard OS/DBA contract is for a single MUNIS Application Server running <br /> any number of MUNIS Application modules utilizing one live, one train and one test database. Therefore, the <br /> Database Administration services are restricted to three MUNIS Databases, defined as one live database and one <br /> train and one test database. <br /> (1) In cases where additional databases exist, as is the case when more than one business entity shares the <br /> MUNIS Application Server, each additional database is required to contract for the Database Administration <br /> Services portion of the OS/DBA Services contract separately at a quoted by Tyler based on site category. In <br /> this event, one of the business entities sharing the MUNIS Application Server is required to purchase the <br /> OS/DBA contract at full price. <br /> (2) In cases where multiple databases exist,and all databases belong to a single business entity,only one live and <br /> one train and one test database will be covered. Each additional database must be contracted for separately at <br /> a rate quoted by Tyler base on site category. <br /> e. MUNIS Application Software: The standard OS/DBA service includes coverage two complete sets of MUNIS <br /> application programs and forms,defined as one live and train set and test set. <br /> f. MUNIS Required Foundation Software <br /> (1) The standard OS/DBA contract includes a single installation of all MUNIS required foundation software. <br /> Revised 7/1/2012 <br />