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y► firstech <br /> MASTER PAYMENT PROCESSINGq� <br /> SERVICES AGREEMENT <br /> THIS MASTER SERVICE AGREEMENT("Agreement') is made and entered into this .�61f�`day of <br /> February. 2013("Effective Date') between City of Decatur, hereinafter referred to as"Client", a <br /> corporation having its principal office at_1 Gary K Anderson Plaza, Decatur, IL <br /> 62523 , and FirsTech, Inc., hereinafter referred to as "FirsTech", an Illinois corporation <br /> having its principal office at 130 North Water, Decatur, Illinois 62523. <br /> WHEREAS, Client has consumers("Customers') who are required to make payments to Client on a periodic basis <br /> ("Bill Payments'). Client requires an efficient system to allow Customers to make Bill Payments via varying front- <br /> end inputs wholly owned and serviced by FirsTech. FirsTech will provide payment processing services including <br /> the intake,validation, reporting functionality and remittance activity for Customer Payment Data. This Agreement <br /> provides the terms and conditions of Client's and FirsTech's obligations in performing its duties hereunder. <br /> The scope of this agreement includes payment services for payment categories as defined herein: <br /> • Lockbox Payments—as detailed in Addendum A <br /> • Walk-in Payments Processing—as detailed in Addendum B <br /> • IVR Bill Payments—as detailed in Addendum C <br /> • Online Bill Payments—as detailed in Addendum D <br /> NOW,THEREFORE, in consideration of the mutual obligations set forth herein, Client and FirsTech agree as follows: <br /> 1. DEFINITIONS. <br /> Capitalized, but otherwise undefined terms herein,shall have the following meanings: <br /> 1.1. ACH (Automated Clearinghouse)Transfer. A method by which Customer Payment Funds are <br /> moved from one bank account to another. Client grants FirsTech the right to ACH Transfer to and from Client's <br /> Bank Account for obligations owed FirsTech or Client hereunder. <br /> 1.2. Affiliate. With respect to a party, a person or entity that directly or indirectly,through one or more <br /> intermediaries,controls, is controlled by, or is under common control with such party,where"control"means the <br /> direct or indirect ownership of 50%or more of the equity or voting rights in such person or entity from time to <br /> time. <br /> 1.3. Centralized Returns. FirsTech will provide for a customized endorsement to be printed on each <br /> Customer Payment made by check. This endorsement will direct banks to forward Returned Items to a <br /> centralized location for processing by FirsTech. <br /> 1.4. Client's Bank Account. The bank account specified by Client to receive Client's Customer Payments <br /> and Centralized Return Items. <br /> I.S. Confidential Information. Financial information, budgets, Customer information(including, but not <br /> limited to Customer Payment Data), terms, conditions and pricing of contracts, intellectual property, <br /> specifications, drawings, models, technical and business data and plans, works of authorship and other creative <br /> works, ideas, computer programming including, but not limited to object code and source code, customized <br /> Payment System applications, knowledge and know-how maintained in confidence in any media,written (or <br /> other tangible form)or oral, in whole or in part, either non-public or proprietary in nature, concerning either <br /> party or their respective businesses whether or not marked or identified as confidential. <br /> 1.6. Customer Payment. The monetary instruments remitted in conjunction with a bill payment <br /> transaction. <br /> 1.7. Customer Payment Data. Information pertaining to Customer Payments received when a payment is <br /> processed through the Payment System. <br /> 1.8. Customer Payment Funds. Customer Payments plus any associated fees due FirsTech. <br /> 1.9. Documentation. All materials,whether supplied in printed form or on magnetic tape or other media, <br /> Master Agreement—City of Decatur -1 - <br />