R2012-135 AUTHORIZING ANNUAL SERVICE AGREEMENT WITH SUNGARD PUBLIC SECTOR, INC.

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THIS AGREEMENT is entered into between SunGard Public Sector and Customer on the Execution Date. SunGard Public Sector and Customer have entered into a Software License and Services Agreement dated as of the Execution Date (the "License Agreement") for the Software. Customer desires that SunGard Public Sector provide Maintenance and Enhancements for and new releases of the Baseline Software identified in Exhibit 1 on the terms and conditions contained in this Agreement, and for the Custom Modifications identified in Exhibit 1 on the terms and conditions of this Agreement. Accordingly, the parties agree as follows: 1. Incorporation By Reference. Sections 1 enough information to enable SunGard Public Sector d o replicate the deviation on a computer configuration Definitions 8 Confidential Information an t p g (Definitions), ( 1 p 11 through 15, inclusive (Notices, Force that is both comparable to the Equipment and that is Maieure, Assignment, No Waiver and Choice under SunGard Public Sector's control. of Law: Severability, respectively) of the License Agreement are incorporated into this "Enhancements" means general release (as Agreement by this reference as fully as if opposed to custom) changes to a Baseline written out below. If any provision Component System or Custom Modification which incorporated by reference from the License increase the functionality of the Baseline Component Agreement conflicts with any provision of this System or Custom Modification in question_ Agreement, the provision of this Agreement will control. "Improvements" means, collectively, Maintenance, Enhancements and New Releases 2, Additional Definitions. provided under this Agreement. "Commencement Date" means the "Maintenance" means using reasonable efforts date specified in Exhibit 1 as the to provide Customer with avoidance procedures for or "Commencement Date." corrections of Defects. The hours during which Maintenance will be provided for each Component "Contract Year" means, with respect to System, the targeted response times for certain each Baseline Component System and defined categories of Maintenance calls for each Custom Modification, each one (1) year period Component System and Custom Modification, and beginning on the Commencement Date or the other details and procedures (collectively, the anniversary thereof, and ending one (1) year "Maintenance Standards") relating to the provision of thereafter. Maintenance for each Component System and Custom Modification are described in attached Exhibit 2. "Custom Modification" means a change that SunGard Public Sector has made at "New Releases" means new editions of a Customer's request to any Component Baseline Component System or Custom Modification, System in accordance with a SunGard Public as applicable. Sector-generated specification, but without any other changes whatsoever by any person "Notification" means a communication to or entity. Each Custom Modification for which SunGard Public Sector's help desk by means of: (i) SunGard Public Sector will provide Customer SunGard Public Sector's web helpline; (ii) the with Improvements is identified in Exhibit 1. placement of a telephone call; or (iii) the sending of an e-mail, in each case, in accordance with SunGard "Defect" has the meaning ascribed to Public Sector's then-current policies and procedures that term in the License Agreement, and for submitting such communications. further, with regard to each Custom Modification, means a material deviation 3. Services. between the Custom Modification and the SunGard Public Sector-generated (a) Types of Services. During the term of this specification and documentation for such Agreement, SunGard Public Sector will provide Custom Modification, and for which Defect Customer with Maintenance for, Enhancements of, Customer has given SunGard Public Sector and New Releases of each Baseline Component Page 2 of 7 SPS Maintenance 7/1/2010