2012-82 AUTHORIZING AGGREGATION OF ELECTRIC LOAD AND ADOPTING ELECTRIC AGGREGATION PLAN

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B. Universal Access The ARES will implement a process to provide universal access including Member Education for multi-lingual members and members with disabilities. C. Customer Service The ARES will develop and administer a customer service process that, at a minimum is able to: (i) accommodate Member inquiries and complaints about energy supply and services; and (ii) answer questions regarding the Program in general. This process will include a local telephone number for customer inquiries; a description of how telephone inquiries will be handled; a description of how communications between the City, the ARES and Ameren will be reviewed for quality and timeliness; and a process by which the ARES can demonstrate meeting minimum customer service standards. D. Compliance with Laws The ARES will develop internal controls and processes to ensure that Decatur remains in good standing as a Municipal Aggregator that complies with all laws, rules and regulations surrounding the same, as they may be amended from time to time. E. Reporting 1. Power Mix Reporting The ARES's will deliver quarterly reports to the City and the Consultant which substantiate that: (a) it generated or purchased electricity with the claimed attributes in amounts sufficient to match actual consumption by the Aggregation Members; (b) the electricity was supplied to the interconnected grid serving the Aggregation Members; and (c) the same generated electricity was not sold to more than one consumer. The report will show the source of the power and demonstrate that the power was provided in accordance with Renewable Portfolio Standards and the federal Clean Air Act regulations and permits. 2. REC Reporting The ARES will deliver reports that provide competent and reliable evidence to support the fact that it purchased properly certified RECS in a sufficient quantity to offset the non- renewable energy provided in the mix. 3. Aggregation Reports The ARES will provide the City with quarterly reports showing the number of Members participating in the Aggregation Program and the total cost for energy provided to the Aggregation as compared to the Ameren's default tariffed service rates. In addition, the ARES will report its efforts at member education. VIII. TERMINATION OF SERVICE 1. End of Term The City's service agreement with the ARES will terminate upon its expiration, provided that the ARES will continue to provide service at their best rate on a month to month basis after the expiration of the contract term until the City provides it with 30 day written notice to discontinue providing service. 2. Early Termination Page 19 of 21