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• Recipients will be able to Opt-Out by atleast three of the following methods - <br /> returning an Opt-Out card via U.S. Mail to the selected ARES/ by phone/ by E- <br /> Mail/via Website. <br /> • The ARES will offer a toll-free phone number and website to aid recipients with <br /> the notice and the Opt-Out procedure. Further support will be provided by the <br /> Consultant through a link on the website http://www.munienerqvchoice.com. <br /> • Additionally, residential and small businesses that do not Opt-Out, per step 4 <br /> above, will receive written notification from Ameren stating that they are about to <br /> be switched. Ameren defines this as a Letter of Rescission. <br /> • The Letter of Rescission will inform the participant that they have five 5 days to <br /> rescind the contract by contacting Ameren. The selected Supplier will not enroll <br /> those accounts Opting-Out of Program. <br /> D. Notification to Ameren IP <br /> Pursuant to ILL.C.C. No.10, Rate GAP, after the Opt-Out response period has expired, the <br /> ARES shall submit the account numbers of participating Aggregation Members to Ameren IP <br /> and the rate to be charged to those customers pursuant to the Service Agreement and the <br /> customer's election. The ARES will provide that information to Ameren IP in the format <br /> Ameren IP requires. <br /> The ARES will establish procedures and protocols to work with Ameren IP on an ongoing <br /> basis to add, delete or change any customer participation or rate information. <br /> Ameren IP will then notify customers that they have been switched to the ARES and provide <br /> the customer with the name and contact information of the ARES. Customers will have the <br /> option to rescind their participation in the program according to time frames and procedures <br /> established by Ameren IP. <br /> E. Activation of Service <br /> Upon notification to Ameren IP, the ARES will begin to provide electric power supply to the <br /> members of the Aggregation Program without consumer action. The service will begin on <br /> the customer's normal meter read date within a month when power deliveries begin under <br /> the Aggregation Program. <br /> F. Billing <br /> Collection and credit procedures remain the responsibility of the Utility and the individual <br /> Aggregation Member. Members are required to remit and comply with the payment terms of <br /> Ameren. The City will not be responsible for late payment or non-payment of any Member <br /> Accounts. Neither the City nor the ARES shall have separate credit or deposit policies for <br /> Members. <br /> VII. ADDITIONAL SERVICE TERMS AND CONDITIONS <br /> A. Member Education <br /> At the discretion of the City of Decatur, the ARES will assist Decatur in developing and <br /> implementing a program to educate residential and small commercial retail Aggregation <br /> members on the Aggregation Program, as well as energy efficiency and conservation tools. <br /> The ARES will also provide the Aggregation Members with updates and disclosures <br /> mandated by ICC and IPA rules. <br /> Page 18 of 21 <br />