2012-82 AUTHORIZING AGGREGATION OF ELECTRIC LOAD AND ADOPTING ELECTRIC AGGREGATION PLAN

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6. Customer support during Opt-Out Period The selected ARES will have a toll-free phone number and website explaining the steps for Opting-Out of the Program. If necessary the selected ARES will provide bilingual or multilingual customer support to explain the Opt-Out procedure to non- English speaking residents. During this period and through the initial procurement term, the Consultant will provide customer support for any and all issues not satisfied by ARES customer support. 7. Enrollment Once the Opt-Out and the Rescission periods passed, the selected ARES will not enroll those Ameren customers Opting-Out from Decatur's Program. In the event that an eligible resident or small business is inadvertently omitted from the Program, the selected ARES shall use its best efforts to enroll that customer at the Program rate for the remaining term. 8. Early Cancellation Charges During the RFP process, Decatur will negotiate the penalties associated with customer leaving the Program before the expiration date of the ARES Power Supply Contract. Typically, leaving the program will precipitate an Early Cancellation Charge (ECC). This one-time charge cannot exceed $25.00. 9. Move in's and Move Out's Residents and small businesses that move into the corporate limits of Decatur are eligible to become part of the Aggregation program. All eligible accounts will receive Opt-Out notices and can Opt-Out if they choose not to participate in the Program. Consultant will periodically request updated account lists from Ameren and the winning ARES. Through a comparative scrubbing process, Consultant will then send a list of newly eligible, but currently not enrolled accounts to ARES, where upon ARES will promptly send Opt-Out notices so that these account holders may be given the option to participate. These accounts will be given fifteen (15) days from the postmark date on the notice to return the Opt-Out notice if they do not wish to participate in the Program. Residents and businesses that move out of the corporate limits of City of Decatur will be automatically Opted out of the Program. 10. Change of Address The City will negotiate a plan with selected ARES that shall continue service at the same rate and under the same terms and conditions for residents and small businesses that are in the Program, but move within the City limits of Decatur prior to the expiration of the contract term, providing the electric customer notifies the ARES of their intent to do so. In this circumstance, residents and small business are typically able to opt-out without being assessed an early termination charge by simply doing nothing. Ameren would enroll the new electrical account automatically as the local distribution company. 11. Opt-Out Process overview • The selected ARES and the City will agree upon the format of the Opt-Out notice prior to mailing residential and small business customers. • The selected ARES will mail Opt-Out notices to all eligible customers. • Recipients will have at least nineteen (19) days from the postmark on the notice to return notice to selected ARES if they want to be removed from the Program. Page 17 of 21