Laserfiche WebLink
COMPANY AGREEMENT <br /> TERMS AND CONDITIONS <br /> (c) Support and services will be suspended whenever CLIENT's account is thirty (30) calendar <br /> days overdue and shall be reinstated when CLIENT's account is made current. <br /> 4.4 Licensing of Updates,Releases,and New Versions of the Installed Software Products. <br /> (a) In consideration for the payment of the annual maintenance fees, CLIENT'S license of the <br /> COMPANY'S installed software products set forth in the Investment Summary shall be <br /> extended to include any and all updates, releases, and/or new versions of the installed <br /> software products delivered to CLIENT under this Annual Software Maintenance Agreement, <br /> subject to the terms, conditions, and restrictions set forth in Section 2.1 of the Software <br /> License Agreement. <br /> (b) For as long as a current Annual Software Maintenance Agreement is in place, COMPANY <br /> shall promptly correct any functions of the software products which fail to substantially <br /> comply with COMPANY's current specifications for the most current version of the software <br /> products. if CLIENT has made modifications to the software products, COMPANY will not <br /> make such corrections, unless modifications were specifically authorized in writing by <br /> COMPANY. <br /> (c) COMPANY reserves the right to change the functionality of future releases of its software <br /> and CLIENT understands that COMPANY is not obligated to include specific functionality in <br /> future releases unless provided for herein. <br /> 4.5 Terms and Conditions for Support. <br /> (a) COMPANY shall provide software related CLIENT support during standard support hours. <br /> Currently, standard support hours are from 7:00am to 7:00pm, Central Standard Time, <br /> Monday thru Friday, excluding holidays. COMPANY reserves the right to modify these <br /> support hours as COMPANY sees fit in order to better serve its entire client base. Assistance <br /> and support requests which require special assistance from COMPANY's development group <br /> will be taken and directed by support personnel. <br /> (b) COMPANY will maintain staff that is appropriately trained to be familiar with the software <br /> products in order to render assistance,should it be required. <br /> (c) COMPANY will provide CLIENT with all updates that COMPANY may make to the then <br /> current version of the installed software products covered in this Agreement. CLIENT agrees <br /> to install such updates promptly after receipt. <br /> (d)CLIENT acknowledges that the updates/enhancements may not be compatible with CLIENT's <br /> particular hardware configuration or operating system. CLIENT acknowledges that additional <br /> hardware and software may be required at the CLIENT's expense in order to utilize the <br /> updates/enhancements. <br /> (e)COMPANY will make available appropriately trained personnel to provide CLIENT additional <br /> training,program changes,analysis,consultation,recovery of data,conversion,non-coverage <br /> maintenance service, etc., billable at the current per diem rate plus expenses. COMPANY <br /> employs many CPAs but is not a board registered CPA firm. <br /> (f)COMPANY shall provide CLIENT with remote support through the use of secure connection <br /> over the Internet connection via Citrix GotoAssist. If CLIENT will not allow access through <br /> GotoAssist,COMPANY cannot guarantee support standards will be met. <br /> 4.6 Support Terms for CLIENTs Not Participating in the Annual Software Maintenance <br /> Agreement. The Software License Agreement includes ninety (90) days free maintenance. If <br /> CLIENT elects not to participate in the COMPANY Annual Software Maintenance Agreement, <br /> CLIENT shall receive support on a Time and Materials basis following ninety(90) days after the <br /> COMPANY Software is verified in accordance with the following terms: <br /> (a) CLIENTs not on Software Support Maintenance will receive the lowest priority for Software <br /> Support. <br /> (b) CLIENTs not on Software Support Maintenance will be required to purchase new releases of <br /> the Software. New Releases will include fixes, enhancements and updates, such as, Tax <br /> Tables,W/2 reporting formats, 1099 changes,etc. <br /> (c) CLIENTs not on Software Support Maintenance will be charged $175 per hour with a one- <br /> hour minimum for all software support calls. <br /> (d) CLIENTs not on Software Support Maintenance will not be granted access to COMPANY's <br /> software support web-site. <br /> 6 <br />