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TKB Associates, Inc. ]Invoice <br /> ? ,moo �_ 9_459Fnterprise Drive <br /> Mokena, IL 60448 Date Invoice # <br /> Phone: 708-478-4100 05/31/2011 9051 <br /> Fax. 708-478-4167 <br /> Bill To Ship To <br /> Brad Boesdorfer Brad Boesdorfer <br /> City of Decatur City of Decatur <br /> 1 Gary K. Anderson Plaza 1 Gary K. Anderson Plaza <br /> Decatur, IL 62523 Decatur, IL 62523 <br /> P.O. No. Terms Rep Via <br /> Due on receipt JB UPS <br /> Quantity Item Code Description Price Each Amount <br /> LSAP Your LaserFiche Software Assurance Plan (LSAP) includes: 0.00 <br /> • Complete Telephone Support from 8:00am to 5:00pm Central <br /> Time with a guaranteed 24 Hour response time to <br /> troubleshoot/resolve LaserFiche software issue.TKB Associates, Inc. <br /> is your first line of support for all software and related technical <br /> issues <br /> •Telephone Hotline Support from Laserfiche Technical Support <br /> within the next business day, usually within 3 hours. TKB <br /> Associates, Inc. must Initiate the call to Laserfiche. <br /> • Remote Access Support <br /> •All new software releases and updates are provided free of charge <br /> • 24/7 Access to the Knowledge Base, discussion forums, software <br /> and licenses, and other educational resources on the Laserfiche <br /> Support Site. <br /> • 100% Credit towards product upgrades <br /> • Reduced Consulting and Professional Fees <br /> •Technical Bulletins and Newsletters <br /> r <br /> I <br /> Notice of Maintenance and Support Renewal <br /> Subtotal $14,236.00 <br /> i <br /> Sales Tax (0.0%) $0.00 <br /> Please visit our Web Site at www.tkbassociates.com <br /> Total $14,236.00 <br /> Page 2 <br /> 6 <br />