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_— _ " _�. <br /> International Business Machines Corporation <br /> /nternational Business Machines Corporation,PO Box 643600,Pittsburgh,PA 15264-3600 <br /> understanding of each item on the Software Subscription and Support Renewal Order Form regarding calculation of points, <br /> Reseller of Transaction(if available),and,if applicable,pro-rated Suggested Volume Price(SVP).Additionally,the IBM Order <br /> Reference Number shown on the Proof of Entitlement(s)issued for your software license acquisitions is referenced to allow you <br /> to relate specific pro-rated Software Subscription and Support renewal amounts to the applicable software licenses.(e.g.,for <br /> your internal budgeting and cost allocation.) <br /> You may also renew your Sofrivare Subscription and Support coverage at Passport Advantage Online for customers <br /> ihm_�.�m/mftware/�?ace;nrtar�vanra�,you can submit your renewal order directly to IBM for fulfillment at SVP prices or you <br /> can route the renewal order to your preferred Business Partner for final pricing and fulfillment. An IBM ID and password is <br /> required to access your secure Passport Advantage Online for customers page. If you do not have this information or have <br /> difficulty in accessing,please find contact information for the IBM Passport Advantage eCustomer Care Team at the"Need <br /> Assistance" link. <br /> Once again,thank you for choosing IBM.We look forward to continuing to provide you with world class software solutions. <br /> Please place your renewal order as soon as possible,to ensure continued Software Subscription and Support coverage. <br /> Yours sincerely, <br /> International Business Machines Corporation <br /> Natasha Fernandes <br /> Phone Number: 1-289-333-3438 <br /> Fax Number: 1-845-489-9583 <br /> E-mail Address: natash@ca.ibm.com <br /> Useful/Important Web resources: <br /> Passport Advantage information,customer secure site access,training,etc.:ibm.com/software/passportadvantage <br /> IBM's Intemational Program License Agreement and product License Information documents:ibm.com/software/sla <br /> IBM Software Support Web site:ibm.com/software/support IBM Customer Number: 1802772 <br /> Page 2 of 4 <br />