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2CC <br /> February 16, 2005 <br /> David R. Siade]r. <br /> Decatur Po�ice Department <br /> 333 S. Franklin St. <br /> Decatur, IL 62523 <br /> RE: Request for Qualifications <br /> Dear Chief Slade: <br /> RCC Consultants, Inc. is exated to have the opportunity to respond to the Request for <br /> Qualifications, Public Safety Communications Center Consulting Servioes. RCC has been <br /> providing consulting servioes in the United States and other uwntries since 1983. With <br /> over twenty years of consulting support provided primarily to public safety organizations <br /> and local and state gorremments, RCC has enjoyed tfie privilege of supporting some of <br /> America's major public bodies. <br /> There are many reasons to oonsider and select RCC and we hope to share a sample of <br /> tl�ese with the City through this proposal. We would be grafiefu! for the opportunity to <br /> s�ve the Der,atur Poiice Depardnent through the services described in the solici�tation. <br /> RCC proposes to implement a standard problem-solving strabegy to help find the"will" <br /> and the��way"to improve the organizati�. Aocomplishing this takes both the support <br /> and cornmitrrient of everyone within the organization (the"will'�, as well as the effort <br /> (the`�vay")to make a posifive impact�the conditions in the organization. It is, <br /> therefore, critical that each of the constituent groups identified in your February 11, <br /> 2005 memorandum cbmmit to being part of the solution to these problems. <br /> The general strabegy we propose can be summarized in terms of five steps: <br /> i. Comprehend the probiem. <br /> 2. Represent the problem in formal t�ms. <br /> 3. Plan a sdution. <br /> 4. Execute the plan. <br /> 5. Interpret and evaluabe the solution. <br /> The following Work Plan describes RCC's proposed approach to identifying solutions to <br /> the problems describe�. <br /> 1. RCC will begin the projed with a"kick-off ineeting. Participants should include <br /> representatives fra�n each of the cpr►stituent grcwps induding: Police Departrnent <br /> Command Staff; CTO Cadre; supervisors; rank and file employees; and union. In <br /> the meeting, we will: <br /> RCC Consultants, Inc . <br /> 28(19 Emerywood Pkwy,Ste.505•Richmond,Virginia 2329Mtel(804)353-0300�fax(8(F4�53-8059 <br />