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2CC <br /> a) Clarify project goals and objectives <br /> b) Review problem solving process (proposed work plan) <br /> c) Identify constituent group expectations <br /> d) Establish basic guidelines and rules for the study <br /> e) Verify groups and/or individuals with whom the oonsultants should meet <br /> fl Review project schedule and deiiverables <br /> 2. RCC will begin the problem definition phase by o�ducting individual meetings with <br /> the various constituent groups identif"�ec! earlier. The purpose of tfiis effort is to deal <br /> with both the qualitative and quantitative aspects of the problems from the <br /> perspective of the individua! groups. Each group will be asked to arficulate the <br /> problems they see from their unique perspec:Uve. RCC staff will work with each <br /> group to expand upa� each problem identified, further identifying the oomponent <br /> parts of the problem. As the problems are clarified, RCC staff will help each group <br /> identify tl�e crux a�sticking point o�each problem. This usually include.s developing <br /> a list of general assumptions relating tio the solution b�the problem and which also <br /> determine the constraints b� implementing solutions. <br /> We anticipate 5 oonsdtuent groups meetings. A minimum of a half-day per session is <br /> planned. The r+esutts of each group meeting will be reported in a written Probfem <br /> Definition Summary Report and retumed to each gr�oup for review and comment. <br /> 3. Once the problems have been identified, RCC will identify all workable solutions for <br /> resdving the problems. At this juncture,the best approach in debermining all <br /> workab�soludons is to state all p�sible aitematives, without evale�ating any of the <br /> options. This helps bo ensure that a thorough list of possibilities is created. Workable <br /> solutions will be pr�tte�d tio the City in a writben report that indudes a <br /> compr�ensive discussion of the problems identified by each group as well as the <br /> w�kable salu�ans frcxn RCCs view. <br /> 4. Decisions regarding ti�e workable alternatives will be made by oonsensus of all <br /> consti�ent groups. RCC proposes a follow�n me�ing of all consti�uent groups after <br /> a review of the problem identification and workable solutions report. Building <br /> o�sensus gives each gra�p a chanoe to be F�ard and have their input weighed <br /> equally. Consensus works in an environment of trust, where everyone suffers or <br /> gains alike from the decision. <br /> 5. RCC will take the decisions reached and formulate an acdon plan for implementing <br /> the sdudons. The action plan will provide a ftarr�ework for implementing the <br /> deasions re�hed and is a tool tio help canmunicate these actions to those directly <br /> and indirectly affected. <br /> RCC Consultants, Inc. <br /> 2809 Emerywood Pkwy�Ste.505�Richmonds Viu'ginia 23294�te1(804)353-0300�f�(804)353-8059 <br />