R2004-142 AUTHORIZING AGREEMENT - Laserfiche WebLink

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' n in uch facilities. The ontractor shall also notif the Cit of its I� visrt a d spect s C y y designated contact person(s) for the purposes of obtaining instructions, answering inquiries, and resolving complaints. Such person(s) shall be available for meeting, discussion, and problem resolution. 4.3 Contractor shall promptly investigate and courteously resolve all complaints including, but not limited to, missed pick-ups found to be valid within twenty-four (24) hours after a complaint or notification is received. In the event that this occurs on a day preceding a holiday or weekend, the complaint shall be serviced on the next working day. The Contractor and the City agree to jointly establish reasonable administrative regulations for the investigation and resolution of alleged pick-ups. 4.4 Contractor shall maintain a daily log of complaints received using a complaint form provided by the Recycling Coordinator which shall include the name, address, telephone number, complaint, date of the complaint, Contractor's response, and date resolved. A copy of these complaints and their resolutions shall be given to the City at the end of each month. 4.5 If Contractor receives notice of a missed collection before 12:00 PM on the collection day for the dwelling so missed, the recyclable materials at that dwelling will be collected on the same day, provided that recyclable materials for a dwelling not placed at the collection point prior to 7:00 AM will not be considered a missed collection. 4.6 In the event of valid complaints for incidents besides missed pick-ups,but not limited to breakage of glass during collection, recyclables dropped during collection, and the like that are not cleaned up by the crew, the Contractor shall immediately arrange for clean-up after a complaint or notification is received. The subject area must be cleaned up immediately and in no case longer than 24 hours from the time the incident is reported. 4.7 In the event of severe weather, collection of recyclable materials hereunder may be postponed at the discretion of the Recycling Coordinator after consultation with the Contractor. Postponement, if any, shall be to the next regular collection day or such other day which may be mutually agreed upon by Contractor and the City. 4.8 If a holiday prevents collection on any district collection day the recyclable materials shall be collected by Contractor on the next regular district collection day. Contractor shall notify all dwellings of this policy in the promotional and informational materials described in Section IX. 4.9 Should any of the holidays occur on a regularly scheduled collection day, it is the responsibility of the Contractor to reschedule the collection day and inform the City as well as residents (via public notice) of the holiday collection day five working days before the holiday. The Contractor shall give notice for publication of their scheduled collections due to a holiday to the Decatur Herald and Review at least two weeks prior 6