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R2003-37 AUTHORIZING AGREEMENT
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R2003-37 AUTHORIZING AGREEMENT
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Last modified
1/14/2016 11:18:46 AM
Creation date
1/14/2016 11:18:37 AM
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Resolution/Ordinance
Res Ord Num
R2003-27
Res Ord Title
AUTHORIZING AGREEMENT - GENERAL GOVERNMENT SOFTWARE AND SERVICES
Approved Date
3/3/2003
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Request for training <br /> Routine system issues scheduled with OS/DBA <br /> Response Time Summaries: <br /> Open Call Maximum#of Average #of Days a Maximum#of Days a <br /> Priority Days a support call Support call is open Development FER is <br /> is o en o en <br /> 0 Immediate 1 Da Immediate <br /> 1 10 Days 3 '/z Days 30 Days from Support <br /> call <br /> 2 30 Da s 4 Da s 60 Da s from FER date <br /> 3 60 Da s 4 Da s N/A <br /> 6 <br />
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