R2003-08 AUTHORIZING AGREEMENT - Laserfiche WebLink

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the mutual written approval of the parties. The Installation Schedule shall not be construed as modifying any term or condition of this Agreement. I 7. Cutover 7.1 Cutover of the Centrex Service shall occur as described in the Installation Schedule or at a date agreed to by the parties in writing (the "Cutover Date"). Cutover shall be deemed to have occurred when t.he Centrex Service and features designated in this Agreement are substantially provided to Customer. If Ameritech's performance of the Installation Schedule is delayed due to changes, acts, or omissions of Customer or Customer's contractor or due to any occunence within the scope of Section 14 of this Agreement, Ameritech will have the right to extend Cutover for a reasonable period of time, but at least equal to the period of such delay and consequences. Such delays in the Installation Schedule must be communicated as soon as practical in writing by Customer's appointed project coordinator to the Ameritech project manager. 7.2 Ameritech agrees to make all modi�cations to the data base related to the Centrex Service and features provided pursuant to this Agreement at no charge to Customer up to sixty (60) calendar days prior to the Cutover Date. No changes to the data base or system configuration shall be made during the sixty (60) day period prior to the Cutover Date unless expressly agreed to in writing by Ameritech. In the event of such.agreement, service charges including, but not limited to, service ordering charges, line connection charges, and program change charges specified in I11.C.C. No. 20, Part 3, Section 1, shall apply. 8. Service and Maintenance Obligations Ameritech represents to Customer that the Centrex Service and features provided pursuant to this Agreement shall operate substantially and materially in accordance with the manuf.acturer's specifications and those set forth in this Agreement for the Term of this Agreement. If, under normal and proper use, Centrex Service and features provided pursuant to this Agreement fail to perform substantially as specified above, and Customer notifies Ameritech within the Term of this Agreement, Ameritech shall correct such service degradations or failures without charge to Customer in accordance with the terms of this Agreement. Customer may report service and feature problems seven (7) days per week and twenty-four(24) hours per day. For all major trouble reports, Ameritech shall commence remote diagnostics and repair or shall dispatch appropriate technicians to the site within four(4) hours of Customer's request at all times including weekends and holidays observed by Ameritech. A "major trouble report" is defined as an express written or oral report delivered by an authorized Customer representative to an authorized CONFIDENTIAL Subject to restrictions on first page TJM 12/12/2002 5