R2003-08 AUTHORIZING AGREEMENT - Laserfiche WebLink

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Ameritech representative advising of a loss of Centrex Service up to the NETPOP affecting the loss of Centrex Service . For all other trouble reports, Ameritech shall use reasonable efforts to respond within twenty-four(24) hours of Customer's request, excluding weekends and holidays observed by Ameritech.] Ameritech's repair obligation does not include damage, defects, malfunctions, service degradations or failures caused by Customer's or third party's abuse, intentional misuse, unauthorized use or negligent acts or omissions. In addition, the foregoing repair obligation applies only if Customer provides Ameritech with access on Ameritech's side of the NETPOP so as to enable Ameritech to perform maintenance or repair work. When service is interrupted and the interruption exceeds twelve (12) hours (as measured from the time the interruption is reported to or detected by Ameritech, whichever occurs first), a credit allowance shall be made for that line or trunk, as specified in I11.C.C. No. 20, Part 2, Section 2. No other liability shall attach to Ameritech as a result of such interruption to service. If Ameritech responds on site to a request for maintenance service from Customer where no actual service problem e�sts or where the fault or defect is determined to be on Customer's side of the NETPOP and such fault or defect is not covered by any other express obiigation of Ameritech, then applicable charges shail be assessed against Customer. TI�FOREGOING REPRESENTATION IS EXCLUSIVE AND IN LIEU OF ALL O'THER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IlVIPLIED INCLUDING, BUT NOT LIMITED TO, 'I'I�INIPLIFD WA�tRANTIES OF MERCHANTABII.ITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY AGAINST AMERITECH FOR LOSS OR DAMAGE CAUSED BY, OR ARISING IN CONNECTION WITH,'THE PERFORMANCE OR NONPERFORMANCE OF THE CENTREX SERVICE AND FEATURES PROVIDED PURSUANT TO THIS AGREEMENT SHALL BE TI� OBLIGATIONS OF AMERITECH AS SET FORTH IN THIS AGREEMENT. 9. New Features or Enhancements As new DMS 100 features or enhancements are made available to Ameritech from Nortel, Customer and Ameritech may meet to discuss their content and impending availability. New features or enhancements shall be made available to Customer subject to the following terms: (1) activation of such features and/or enhancements shall not be detrimental to the public network; (2) such new features are part of a software release which Nortel makes available to Ameritech for all of its central offices equipped to handle such changes; and (3) Customer agrees to pay the rates quoted by Ameritech for such feature or enhancement. 10. Termination for Convenience CONFIDENTIAL Subject to restrictions on first page TJNI 12/12/2002 6