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Scope of Work <br /> Following is a detailed description of the specific tasks that shall be performed to successfully <br /> complete the study and achieve the City's objectives of providing quality ADA paratransit <br /> services in compliance with all regulations and in keeping with available resources. <br /> Task 1. Review of Service Information <br /> In order for the review team to develop a working knowledge of the Operation Uplift Pro ram, I', <br /> g <br /> the Contractor shall first collect and review readily available information about the service. With �, <br /> the assistance of the DPTS staff,the Contractor shall obtain and review as much of the following �i <br /> information as possible. Any information listed below that cannot be sent in advance, shall be I, <br /> collected and reviewed during the first on-site visit by the review team. Service information that �, <br /> shall be collected and reviewed includes: '� <br /> ♦ "Rider's Guide" and other public information(brochures, etc.) describing the Operation � <br /> Uplift Program(Note: The"ADA Program Brochure"was provided as an appendix to the ', <br /> RFP); 'I <br /> ♦ Eligibility materials, including application forms and descriptions of the eligibility � <br /> determination process and the appeals process (Again,provided as an addendum to the <br /> RFP); <br /> ♦ Copies of any available annual Operation Uplift Program service summazies or reports i <br /> for the three most recent years as well as monthly operations reports for the most current 'i <br /> year. Separate service summaries for the van portion of the operation and the two taxi � <br /> subcontractors shall be collected if readily available (otherwise this information shall be �� <br /> gathered on-site); ', <br /> ♦ Copies of any paratransit service performance summaries or reports showing on-time ' <br /> performance,travel time information, and trip denial information(if readily available). <br /> Again, sepazate information for the van operation versus the taxi operations shall be <br /> requested if this is available (otherwise it shall be generated on-site); <br /> ♦ Annual paratransit budget, expenditure, and funding information for the three most recent <br /> years; , <br /> ♦ Organizational charts for DPTS staff involved in the administration of the program and ', <br /> the operation of the van service; I <br /> ♦ Copies of contracts with Decatur pride and Decatur Taxi; I <br /> ♦ A copy of the sample information submitted by Decatur Pride and Decatur Taxi as part of '� <br /> a typical billing; <br /> ♦ Sample copies of the trip sheets/driver manifests used by DPTS in the van operation; <br /> ♦ Background information about technologies used by DPTS and the two taxi <br /> subcontractors for storing eligible rider information as well as for reservations, ' <br /> scheduling, and dispatch; <br /> ♦ Copies of minutes of recent consumer advisory committee meetings or other documents , <br /> which might help us understand public opinion or any current service issues. , <br /> Decatur Public Transit System 9 Paratransit Planning Study Agreement <br />