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This information shall be thoroughly reviewed so that the Contractor has a good working <br /> knowledge of the design, organization, goals,policies,procedures, and reported outcomes of the <br /> paratransit operation before coming on-site. <br /> Task 2. Kick-Off Meeting(s) <br /> Once the Contractor has developed a good understanding of the service, Russell Thatcher and <br /> Patricia Monahan shall spend a week on-site. On the first day of their visit, the Contractor shall <br /> meet with the DPTS staff to thoroughly discuss all aspects of the proposed work plan and to get <br /> additional direction on key issues. Revisions shall be made to this work plan as needed, and a <br /> revised plan shall be forwazded. <br /> It was noted that, in response to questions about the RFP, DPTS indicated that it is interested in <br /> reconvening a Transit Advisory Committee. The Contractor's experience from several similar <br /> studies of this type is that it is very helpful to establish a Project Advisory Committee made up of <br /> transit agency representatives,key operations staff, and key local consumers and consumer <br /> agencies. Such an Advisory Committee is helpful in identifying important issues and in <br /> providing feedback on potential service design changes. If DPTS is agreeable to establishing a <br /> Project Advisory Committee,the Contractor shall work with DPTS staff to identify potential <br /> members of the committee and to set-up an initial meeting on the first day of the site visit. At <br /> this meeting,the Contractor shall present the objectives of the study and the study approach. The <br /> Contractor shall also invite feedback on key issues such as: <br /> ♦ Current policies and operating procedures; <br /> ♦ Service quality; and <br /> ♦ Unmet needs. <br /> Multisystems staff shall facilitate the meeting and shall prepare handouts and presentation <br /> materials. <br /> Task 3. Review of ADA Paratransit Eligibility Determinations and Monthly <br /> Pass/Punch Pass Sales <br /> Around the kick-off and Steering Committee meetings,the Contractor shall spend the rest of the <br /> first day on-site gathering information about the process used to determine who is eligible for the <br /> service and for selling monthly passes and punch passes. <br /> Eligibility Determination <br /> This shall include interviewing the staff responsible for making eligibility determinations. <br /> Application materials (already received as part of the RFP) shall be reviewed. Eligibility <br /> determination policies such as the period of eligibility granted and recertification requirements, <br /> the use of conditional eligibility,the appeals process, and typical documentation(letters of <br /> Decatur Public Transit System 1 Q Paratransit Planning Study Agreement <br />