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determination) shall be reviewed. It shall also include collecting the following information about <br /> eligibility and eligible riders: <br /> ♦ The total number of eligible riders on file; <br /> ♦ The number of(or an estimate o fl active riders—those who have used the system in the <br /> past year; <br /> ♦ The number of applications typically received each week or month; <br /> ♦ Determination outcomes, including: number and percentage of applicants found eligible <br /> for all trips (unconditionally eligible), for some trips (conditionally eligible),temporarily <br /> eligible, and not eligible; <br /> ♦ The number of appeals of eligibility determinations and the outcomes of these appeals. <br /> The Contractor shall also examine how information about eligible riders is transmitted to each <br /> part of the operation(the van staff and the two taxi subcontractors). Given that eligible riders <br /> can call all three to make trip requests, maintaining an accurate and up-to-date record of all riders <br /> would seem to pose a particular challenge. For example, if a rider who regularly use one of the <br /> taxi companies changes his or her home address or has a change in the type of mobility aid used, <br /> how is this information reported to DPTS so that the"master"rider file is updated? Also, if the <br /> period of eligibility of a rider expires(or a rider is temporarily suspended for excessive no- <br /> shows), how is this information transmitted to all operators in a timely manner. These and other <br /> issues related to maintaining accurate rider records shall be examined. <br /> The review of the eligibility determination process shall consider, in particular, the accuracy and <br /> thoroughness of determinations. This shall be done by selecting a random sample of about 30 <br /> recent determinations, reviewing the application materials, and then discussing the decisions that <br /> were made with the staff. From this review,the Contractor shall be able to determine if the <br /> application form provides the information needed to make accurate determinations and if current <br /> riders appear to meet the regulatory requirements for eligibility. <br /> If the results of the review indicate that a more thorough process might be helpful, and if the <br /> DPTS is interested in a more detailed process,the Contractor shall develop alternatives for <br /> improving the eligibility determination process. Given the size of the service, an elaborate <br /> eligibility process involving in-person assessments might not be appropriate. It might be <br /> beneficial,though,to consider having applicants complete the application form and then bring <br /> the form with them to the DPTS office for an in-person interview. Given that a11 approved <br /> applicants must have a photo ID card made, asking applicants to come in for an interview(and <br /> having a photo for the ID taken at the same time) would not add any additional burden for <br /> applicants and might help staff better understand applicant needs. <br /> Pass Sales <br /> On the first day of the site visit, the Contractor shall also collect information about pass sales. <br /> This shall include how riders get passes as well as the number of each type of pass (punch pass, <br /> monthly pass) sold each month. <br /> Decatur Public Transit System i l Paratransit Planning Study Agreement <br />