Laserfiche WebLink
�� . . <br /> The Contractor shall also ask riders if the recent increase in paratransit fares affected their <br /> decisions about travel. Are they making fewer trips? Are they finding other ways to get places? <br /> This information shall be used to estimate the effect of this and possible future fare changes on <br /> ridership (see Task 7 below). Finally,the Contractor shall ask for information about unmet <br /> needs—trips not currently made due to service constraints or service performance issues. <br /> Given the service design,particular attention shall be given to getting opinions about the <br /> handling of trip requests by the providers. Are all trip requests taken and handled by the <br /> providers or do riders have to call more than one provider to schedule rides? Are there days or <br /> times when it is more difficult to get trips scheduled? Also, aze taxi vehicles in good condition <br /> and aze taxi drivers respectful and professional. Do drivers appeaz to have correct information <br /> about pick-up times and locations? Are there problems with no-shows? Are service animals <br /> accommodated? Are correct fares collected? Are tips expected? <br /> Task 7. Develop System Demand, Cost, Funding, and Performance <br /> Information <br /> Using the data collected in advance and on-site,the Contractor shall develop information about <br /> paratransit service demand, cost, funding, and performance. The number of riders,trips, vehicle- <br /> hours, and vehicle-miles shall be developed for each part of the operation(van, taxis). Annual <br /> data for the three most recent years shall be examined and tabulated to develop a sense of the <br /> trends in each part of the program. <br /> Other key service data, such as the number of advance and same day cancellations,the number <br /> of no-shows, the number of complaints,the percentage of trips on-time,travel times, and trip <br /> denials shall also be gathered and tabulated. <br /> The Contractor also shall develop key indicators of service performance. Measures of service <br /> performance shall be developed for each carrier. This shall include: <br /> ♦ Average weekday and total trips provided by type of rider; <br /> ♦ ADA trips per capita and total trips per capita; <br /> ♦ Average annual ADA trips per eligible ADA rider; <br /> ♦ Trips per vehicle-hour; <br /> ♦ Miles per trip; <br /> ♦ Total cost per trip, mile, and hour; <br /> ♦ Complaints per 1000 trips; <br /> ♦ Percent cancellations,no-shows, and missed trips; <br /> ♦ Percent on-time performance (by contractor); and <br /> ♦ Percent trips within travel time standard. <br /> If the phone systems used by DPTS and the taxi subcontractors utilize a central queue, ACD <br /> (automatic call distribution)reports shall be requested and studied. Information about telephone <br /> Decatur Public Trans�t System 1C Paratransit Planning Study Agreement <br />