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service performance (servicing times,hold times, etc.) shall be developed if these reports can be <br /> generated. <br /> Service cost and funding information shall also be reviewed. This shall include in-house <br /> management costs and contractor costs. It shall also include sources and amounts of funding. <br /> Again, trend data shall be developed for the past three years. <br /> Peer Comparison Key Performance Measures <br /> Next,the Contractor shall identify systems which have key characteristics that are similar to <br /> Decatur. In identifying peer systems,the Contractor shall consider: <br /> ♦ Population of the area served; <br /> ♦ Total paratransit trips provided; <br /> ♦ Size of the service area; and <br /> ♦ The type of operation. <br /> The Contractor shall look specifically for systems that also utilize local taxi companies to <br /> provide a significant part of their paratransit service. Systems that the Contractor are familiar <br /> with and which shall be considered include Santa Fe,New Mexico (which has a structure almost <br /> exactly like Decatur); Medford, Oregon; Pinellas County, FL; and Santa.Cruz, CA(which all <br /> provide most service through local taxi providers). <br /> Service and performance data for these peer systems shall be collected, including: <br /> ♦ Registered riders; <br /> ♦ Trips provided; <br /> ♦ Vehicle-miles operated; <br /> ♦ Vehicle-hours of service; <br /> ♦ Total cost of service; <br /> ♦ Cost per trip/mile/hour; and <br /> ♦ On-time performance. <br /> On-time performance shall be considered a key measure of service quality. Cost per trip, cost <br /> per hour,trips per hour, and trips per mile shall be considered as measures of efficiency. A <br /> calculation of miles per trip shall also be used to show comparability between the operations. <br /> Current and Unmet Demand for Service <br /> An estimate of paratransit demand for the next five years shall be developed. The methodology <br /> used to estimate the demand for service shall involve: <br /> 1. Examining past and recent trends in ridership; <br /> 2. Considering current trip denials; <br /> Decatur Public Transit System 1� Paratransit Planning Study Agreement <br />