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. . � , <br /> ♦ Ridership projections for the next five years based on the current service design; <br /> ♦ Service performance information with particular attention to the number and types of <br /> complaints, service capacity and trip denials, on-time performance,telephone <br /> performance, travel times, cancellation,no-show, and missed trip rates, driver <br /> performance, and vehicle condition; and <br /> ♦ A comparison of service statistics and service performance to peer systems. <br /> Short-Term Recommendations <br /> The draft report shall then present recommendations for changes that can be made within the <br /> current design and structure to improve service performance, efficiency and effectiveness. <br /> These recommendations shall address: <br /> Service standards and policies. 'This shall include trip reservation and advance reservation <br /> policies (how times are stated and used), subscription service policies (definition, changing, etc.), <br /> curb-to-curb versus door-to-door policies, scheduling and on-time performance windows and <br /> standards, vehicle wait time policies, driver assistance policies,no-show and cancellation <br /> policies,travel time standards,telephone standards, fare level and collection policies, service <br /> animal policies,etc. <br /> The reservations and trip assignment process. This might include changes to the telephone <br /> system, the queuing and distribution of calls, staffing of the reservations function, messages used <br /> when customers are on hold,the procedures used to verify trip information,the times stated by <br /> callers and used in the reservations/scheduling process,the handling of subscription trips, and the <br /> transmission of trip information to carriers. <br /> The scheduting and dispatching processes. This shall include the handling of subscription <br /> trips(making these runs as efficient as possible and keeping subscription information current), <br /> procedures used to meet on-time and travel time standards(use of"exception"reports to fine- <br /> tune schedules manually),procedures for dispatching trips,procedures for maintaining dispatch <br /> control of runs,procedures for handling no-shows and same day cancellations, etc. <br /> Service capacity and delivery. This shall include run coverage, spare drivers and vehicles, <br /> back-up capacity and procedures, overall service capacity, and the availability of service for <br /> ambulatory riders versus riders who require accessible vehicles. Recommendations for the <br /> number and types of vehicles needed to meet current and future demand shall be provided. <br /> Contract requirements. This might include recommendations for improving driver and <br /> employee training requirements, vehicle standards, vehicle maintenance, and performance <br /> incentives and penalties. It shall also include an examination of local taxicab regulations and the <br /> impact of regulatory provisions and standazds on the provision and quality of service. <br /> Sources of funding. This might include capturing Medicaid funding or other available funding <br /> for services provided to these programs. <br /> Decatur Public Transit System 20 Paratransit Planning Study Agreement <br />