R2002-31 ADOPTING COMPREHENSIVE CHANGES IN THE OPERATIONS OF THE TRANSIT SYSTEM

Home Browse Search

- PUBLIC HEARING MINUTES - FEBRUARY 5, 2002 page 2 VII. Questions and Comments: L Why does ADA van and taxi service end when the buses stop running, since the taxis continue to run all night anyway? Answer: The ADA van and taxi seivice is supposed to be complementary to the bus system, to offer disabled passengers the same transportation service as the bus system provides. So both systems end at the same time. 2. How do you handle complaints about service? Answer: Any complaint about the buses or the van and taxis should be directed to us. Please call either Geor�e Slnith or Richard Foiles. 3. I explained to people who contacted me (Karen Zaiz, SAIL) that the new rate for ADA rides is fair based on my experience with the cost of providing transportation for the disabled. 4. Please be careful with where bus stops are located. Soine stops today are not wheelchair accessible. 5. Service now is really good and going to 30 ininute service on inost routes «�ill be even better. 6. The bus drivers are really helpful. 7. Overall the proposed changes are veiy good. Sometimes, other City offices don't consider public transit when they inake decisions. Streets are closed without considering the buses. 8. People park in some bus stops, blocking the stop and inaking the bus stop out in traffic for passengers. The City should stripe the street at those bus stops to keep people fiom parking there. 9. I liked the free bus service that was offered during the Christmas shopping season several years ago. That was a good promotion. Also, there was a free raffle for passen�ers who rode the buses during that tiine. 10. Fare increases aren't popular, but they are needed and overdue, 1 l. Have you considered bus service to Mt. Zion? Answer: The consultant contacted Mt. Zion about extending service from the airport plaza area down to the Village. The Village would have to subsidize this seivice since it is outside of Decatur city liinits. Mt. Zion wasn't interested. 12. With the changes in the emphasis of the Economic Development Corporation there inay be a better chance in the future for cooperation between Decatur and Mt. Zion, or other sma11 inunicipalities. 13. Can a bus stop anywhere on its route, or only at inarked stops? Answer: We plan to limit stops to just the inarked stops. But if the driver missed your stop, the driver should let you off at the next safe location, even if that isn't a marked stop. 14. Will new bus sto� signs, with new route numbers, be erected alon�the routes? Answer: Yes, we will be putting up all new bus stop signs. 15. I had used the E. Mound route to get to Cub Foods on Pershing Rd. The new routes will make ine go downtown to transfer to get to Cub Foods. Response: We can look at the new routes to see if there is some way to connect those routes (i.e. at there northeastern ends) so that you can transfer there instead of going downtown to transfer.