99-11 AMENDING CITY CODE - CHAPTER 7 - OFFICERS AND EMPLOYEES GENERALLY

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d. Assists personal computer users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, electronic mail, network, and operating , systems. Assists users in developing software applications at the personal computer level or customizing standard vendor-supplied software packages to increase productivity. e. Installs, maintains, and configures, and monitors microcomputer programs, operating systems, and components to optimize performance, memory utilization, and reliability. f. Installs, maintains, and configures, and monitors network software, operating systems, and components to optimize performance, bandwidth utilization, and reliability. g. Determines cause of personal computer and local area network hardware, operating system, and application software component failures and develops and/or applies fixes for these failures. h. Is available to solve and correct personal computer and network operating system component problems on a rotating 24 hour on-call basis, including weekends if necessary. This includes carrying and responding to a pager on a 24-hour basis, as assigned. i. Coordinates and implements security and anti-viral measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure. j. Keeps management informed orally and in writing of problems and activities within assigned area of responsibility; refers matters beyond limits of authority and expertise to management for direction. k. Maintains inventory records of City's hardware and software. Documents all changes made by use of the on-line Inventory Control System. Conducts semiannual audits of microcomputer equipment and records findings. l. Performs routine and advanced network administration functions: initiates data backups; restores data from backup media; takes emergency actions in accordance with established procedures to restore local area network functionality in the event of an interruption; maintains the internal security of computer networks by assigning passwords and implementing original and revised levels of authority for all system users; isolates, identifies, and remedies causes of network failures which do not respond to routine fixes. 5. Successfully participates in educational activities provided, in-house or off-site, to �'i maintain currency with evolving technologies, to master new skills required by advances in microcomputer and network technologies, and to master the skills required by the position of Senior Network Support Specialist. 6. Responsible for coordinating with the State of Illinois LEADS system to determine equipment,phone line capacity, and network issues on the new LEADS system.