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� Item 8: In acquiring SunGard Public Sector's Message Switch and Mobile Software, the <br /> Customer is responsible for ali of the associated costs for wireless, WAN and LAN <br /> communication with the local provider/State/NCIC networks. This may include the <br /> foliowing: <br /> i. Dedicated Line <br /> ii. Any encryption to meet State and FBI requirements <br /> iii. DSU to State <br /> iv. Any wireless carrier charges and setup <br /> v. Any installation Charges <br /> vi. Recurring charges or costs <br /> vii. Surcharges by the State <br /> Item 9: The Customer shall implement an Uninterruptible Power Supply (UPS)system for <br /> all servers and all CAD workstations.This can be at the machine levei or at the site <br /> level. SunGard Public Sector recammends the use of an enterprise level Master UPS <br /> and external generator for fuil power backup. <br /> Item 1Q: SunGard Public Sector software is designed for use with laser jet printers for report <br /> output in order to utilize the wider margins available. Report output on non-laser <br /> printers (inkjef, dot-matrix, etc.) may be adequate, but is not guaranteed by SunGard <br /> Pub(ic Sector. <br /> Item 11: Virtual Environment Platform <br /> , Infrastructure Overview. <br /> � The server hardware may be made up of physical servers, virtual servers (using <br /> '•� VMware ESX), or a combination of fhe two, provided, however, that following <br /> � conditions apply. <br /> Customer and VMware are cesponsible for selecting the appropriate VMware <br /> appfication software and solution. <br /> VMware supp�rts a set of certi�ed operafing systems and hardware. Customer and <br /> VMware are responsible fior any interactions and/or issues that arise at the hardware <br /> or operating system layer as a result of their use of VMware. <br /> The use of a VMware virtual machine adds software overhead, which may impact <br /> performance or scalability. Any statements made by SunGard .Public Sector on <br /> expected product performance on a hardware platfarm cannot be interpreted to apply <br /> to a virtual machine running on the same hardware platform. Customer must allocate <br /> at least an equivalent amount of virtualized resources to the OSSI systems in order to <br /> address performance issues. The VMware organization can provide information on <br /> how to tune your environment to maximize the performance within a virtual machine. <br /> If a pertormance issue is reported, the VMware layer, as we{I as the software, will be � <br /> suspect in the research. Any research required on the VMware performance will be <br /> the responsibility of the Customer. • <br /> SunGard Public Sector will use commercially reasonable efforts to investigate <br /> potential issues with OSSI software running in conjunction with VMware. Where <br /> issues are confirmed to be unrelated to the VMware software, SunGard Public Sector <br /> will support its software in a manner that is c�nsistent with support pr�vided when that <br /> software is running natively under the host operating system. <br /> ,� ` Required andlor optional software vendors may not support VMware software. These <br /> � vendors may require the issue to be reproduced independently from VMware <br /> software. <br /> Page 12 of 26 <br /> SPS License 7/112010 <br />