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- <br /> • <br /> , Attachment B - Service Definitions <br /> Proiect Management <br /> Plan, schedule, and coordinate the activities that must be performed to complete the <br /> project and provide support services. <br /> Third-Partv Support Renewals <br /> The supported system includes hardware and software that may have applicable <br /> support & extended warranty agreements that are provided by a third-party, such as <br /> the manufacturer or vendor/supplier. Once the initial installation's support/warranty <br /> period has expired, it is recommended that these agreements are maintained and <br /> renewed on a regular basis. If included in the Services & Fees section of this <br /> agreement, BWCSI will provide the renewals listed in the applicable Attachment E. <br /> Proactive & Preventative Maintenance <br /> General <br /> All services described within this "Proactive & Preventative Maintenance" Section will <br /> be provided by BWCSI for the specified fee regardless of actual hours of work <br /> performed. <br /> Proactive Maintenance <br /> BWCSI will continually monitor certain aspects (as listed in Attachments C, D, and E) of <br /> the IT infrastructure in order to avoid unexpected system shutdowns by resolving <br /> issues before they reach a critical nature. <br /> Preventative Maintenance <br /> BWCSI will perform periodic routine scheduled maintenance as specified in <br /> Attachment C. Upon completion of the scheduled service, BWCSI will provide the <br /> documentation as specified in Attachment C for that service. Scheduled services will <br /> be provided during Standard Hours if service does not significantly impact network <br /> performance. Scheduled services that may significantly impact network performance <br /> and are not urgently needed to maintain network security will be scheduled during <br /> other hours as agreed upon by BWCSI and the Owner. <br /> Page 3 of 6 <br />