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- <br /> • <br /> , Attachment C - Service Details <br /> Service Description Deliverable Induded <br /> ___. _. ___-- <br /> Continuous Proactive MonRoring <br /> Utilize BWCSI's monitoring application to provide alerting and reporting on the <br /> following critical services: <br /> • SCADA Services(iFix,Win911) <br /> • Performance/Windows Server Monitoring <br /> o Disk has a Bad Block-Alerts when"bad block"related <br /> strings are found in the logs that are collected(e.g.,"found <br /> a bad block on disk"or"read error at block"or"has a bad <br /> block") <br /> o Windows Services(iFix,Win911)Not Running-Alerts <br /> when a Windows Service is not running(i.e.,status of <br /> "started") <br /> o Windows Out of Memory-Alerts when memory exceeds a <br /> threshold(percent)usage of physical memory(i.e.,does Service Desk Incident& <br /> not take swap space into account) Email/Phone Call Discussion � <br /> o Windows Automatic Service(iFix,Win911)Not Running- <br /> Alerts when any service with Startup Type of"automatic"is <br /> not running <br /> o Windows CPU Usage over Threshold-Alerts when <br /> average CPU utilization exceeds a specified threshold , <br /> (percent)for a specified number of minutes(the CPU � <br /> utilization is measured as an average over all of the CPUs <br /> in the computer) <br /> o Computer Shutdown or Reboot was Unexpected-Alerts <br /> when the server reboots or is shut down unexpectedly. <br /> o Windows Disk Free below a Percentage-Alerts when free <br /> disk space is below a specified percentage on directly <br /> attached hard disk drives ; <br /> _.�.——----. <br /> Preventative Maintenance-Quarterly <br /> Firewall Maintenance <br /> • upgrade firmware � <br /> • review security logs&backup configuration � <br /> Radio Maintenance-Check signal strength&backup configuration � <br /> Backup NAS k <br /> • upgrade firmware&check free space � � <br /> • check and backup configuration � <br /> ,. <br /> Servers,Workstations,Computers,&Laptops: � <br /> • Perform updates for BIOS,drivers,firmware,etc. <br /> • Review Windows system logs Service Desk Incident with <br /> • Apply Windows updates <br /> • Check drive free space Recommendations � <br /> • Verify&Update Anti-Virus Software <br /> • Verify Backups,if applicable ( <br /> • Backup SCADA Applications <br /> • Check UPS Operation � <br /> PLC,OIT,&Control Panel Maintenance <br /> • Check Battery&Control Panel UPS <br /> • Backup Program � � <br /> • Check status of fuses,circuit breakers,&surge protectors ; <br /> • Check control panel thermal management <br /> • Check for environmental issues with water,moisture,dirt,dust,etc. <br /> Documentation <br /> • Copy programs,configurations,&applications to BWCSI Server Updated documents. � <br /> • Verify&Update network diagram <br /> Annually <br /> Renew Third-Party Support Contracts Contracts from OEM/Supplier � � <br /> Budget Planning&Cost Preparation(for following fiscal year) Budgetary Letter � � <br /> Page 4 of 6 <br />