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EXHIBIT"D" � <br /> � PAVEMENT MANAGE <br /> MENT SYSTEMS <br /> EXTENDED CLIENT SUPPORT SECS) <br /> � PMS offers an Extended Client Support program which is designed to assist our ctients with the <br /> onganp operation and maintenance of their pavement management system aiter the initial free support <br /> period has expfred. <br /> !n order to respond to a fulf range �t customer needs, a choice of suppoh peckeges is evailable es <br /> follows: <br /> FULL SYSTEM Sl1PPORT: Qesigned tor agencies whose personnel Itava had limited experience with <br /> sophisticated soflware operation. Their requirements typicelly cover a Complete ranc�e oi suppon of both <br /> software and pavement engineering. This option is recommended for the initiat period of systom <br /> operatlon, <br /> BASIC SOFTWARE MAINTENANC�: Intended for those agencies who, through operation of the system <br /> tor a period of time, have echieved a high level of experience and confidence. This option pravides an <br /> opportunity to reduce the cost of ECS while maintaining the so(tware system(s) at the current release <br /> level on an o�going basis. <br /> EC3 ELI(3fBIlITY <br /> Any liCertsed user of PMS systems at current sottware tevel is eligfbls for ECS. Systems which have n�t <br /> been maintatned et current level may requlre updating ta become eligible. <br /> TERMS AND CONOITIONS <br /> Fixed annual payments appty dependent on the PMS system in use by the cl(ent. <br /> Payment is due upon the issue of a purchase order covering a 12 month period. Price protection from <br /> increases during the ferm of the contract is guaranteed. <br /> A complete explanation of ECS benefits,eHgibility and terms and conditions lollows. <br />