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� . . <br /> �UA CABLESYSTEMS OF ILLINOIS <br /> B[7SINESS PRACTICFS AND OPERATING PHIL.OSOPHY <br /> Revised April, 1988 <br /> Reference: Ordinance 80-1'38, Section 23 <br /> Business office location: 1275 N. Water Street, Uecatur <br /> Business phone: 424-845U <br /> MISSION STATEMENT <br /> IIA Cable:;,ystems of Illinois is committed to providirig: hi�h <br /> quality, informative, entertaining, and exciting television <br /> programming and comrnunication services at a fair prire thr•ough <br /> prompt, courteous, and accurate personal and technical service; <br /> a �ood return on investment to stoc,kholders; and personal and <br /> professional opportunities for growth and satisfaction for its <br /> staff. <br /> BIIILING AND PAYMENT PRACTiCES <br /> Billing for services begins on the date service is <br /> activated. Bills are issued monthly, bi-monthl,y, or �erni- <br /> annually, depending on the level of service requested. After the <br /> first month of service, bills are typicall,y issued before service <br /> is rendered. <br /> AIl billing questions and/or discrepancies are attempted i.� <br /> be resolved at the time of inquir,y, with credit (if applicable) <br /> issued immediately to the customerfs account. If the question is <br /> not resolved to the customer's satisfaction, the customer ma,y <br /> describe the probl.em in writing and mail it to: Business <br /> Manager, UA Cables,ystems, 1275 N. Water, Decatur, Illinois 62521. <br /> Fvery attempt will be made to resolve the problem within 5 <br /> business days. <br /> Payrnents may be mad� as follows: bv mail to the Business <br /> Office or a Post Office Box, in person at the Business Office <br /> durin� normal business hours, at an,y Magna Bank office in <br /> Decatur, or at a night payment box located outside the Business <br /> Office. <br /> If i,he full amount ciue is not received in the Business <br /> Office before the next billing cut-off date (usuall,v between the <br /> 17th and 24th of the month�, a reminder notice is mailed to the <br /> subsci•iber. Sei•vice ma,y be disconnected for non-payment at any <br /> time after the bill becomes thirty (30) or more days past due. <br /> In addition to the reminder notice, a final notice is sent <br /> and a UA Cable staff inemher attempts to phone the delinquent <br /> subscriber. <br />