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Item 8: In acquiring SunGard Public Sector's Message Switch and Mobile Software,the <br /> Customer is responsible for all of the associated costs for wireless,WAN and LAN <br /> communication with the local provider/State/NCIC networks. This may include the <br /> following: <br /> i. Dedicated Line <br /> ii. Any encryption to meet State and FBI requirements <br /> ill.DSU to State <br /> iv. Any wireless carrier charges and setup <br /> v. Any installation Charges <br /> vi. Recurring charges or costs <br /> vii.Surcharges by the State <br /> Item 9: The Customer shalt implement an Uninterruptible Power Supply(UPS)system for <br /> all servers and all CAD workstations.This can be at the machine level or at the site <br /> level. SunGard Public Sector recommends the use of an enterprise level Master UPS <br /> and external generator for full power backup. <br /> Item 10: SunGard Public Sector software is designed for use with laserjet printers for report <br /> output in order to utilize the wider margins available. Report output on non-laser <br /> printers(inkjet,dot-matrix,etc.)may be adequate,but is not guaranteed by SunGard <br /> Public Sector. <br /> Item 11: Virtual Environment Platform <br /> Infrastructure Overview. <br /> The server hardware may be made up of physical servers, virtual servers (using <br /> VMware ESX), or a combination of the two, provided, however, that following <br /> conditions apply. <br /> Customer and VMware are responsible for selecting the appropriate VMware <br /> application software and solution. <br /> VMware supports a set of certified operating systems and hardware. Customer and <br /> VMware are responsible for any interactions and/or issues that arise at the hardware <br /> or operating system layer as a result of their use of VMware. <br /> The use of a VMware virtual machine adds software overhead, which may impact <br /> performance or scalability. Any statements made by SunGard Public Sector on <br /> expected product performance on a hardware platform cannot be interpreted to apply <br /> to a virtual machine running on the same hardware platform. Customer must allocate <br /> at least an equivalent amount of virtualiized resources to the OSSI systems in order to <br /> address performance Issues. The VMware organization can provide information on <br /> how to tune your environment to maximize the performance within a virtual machine. <br /> If a performance issue is reported, the VMware layer, as well as the software,will be <br /> suspect in the research. Any research required on the VMware performance will be <br /> the responsibility of the Customer. <br /> SunGard Public Sector will use commercially reasonable efforts to investigate <br /> potential issues with OSSI software running in conjunction with VMware. Where <br /> issues are confirmed to be unrelated to the VMware software, SunGard Public Sector <br /> will support its software in a manner that is consistent with support provided when that <br /> software is running natively under the host operating system. <br /> Required and/or optional software vendors may not support VMware software. These <br /> vendors may require the issue to be reproduced independently from VMware <br /> software. <br /> Page 12 of 26 <br /> SPS Lk*AM 711/2010 <br />