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2, CITY I7 HELP DESK. GITY shall aperate and maintain an Information Technology Help <br /> Desk capable of receiving Fiber System afarms twenty-four {24} hours a day, seven {7} days a <br /> week. C(TY'S main#enance employees or subcontractors shall be available for dispatch finrenty- <br /> four(24) hours a day, seven (7) days a week. CITY shall have its first maintenance emplayee at <br /> the site requiring Emergency Unscheduled Maintenance activity within two(2}haurs after the#ime <br /> CITY becomes aware af an event requiring Emergency Unscheduled Maintenance, unless <br /> delayed by circumstances beyond #he reasonable control of the CITY. CITY personne! shall <br /> dispatch maintenance and repair personnel to handle and repair problems detected in the CITY <br /> Alert Syste�n. <br /> 3. COOPERATION AND CQORDfNATION. <br /> (a) Customer shall utilize an Escalation List, as updated from time to#ime, to report and seek <br /> immedia#e actian on exceptions nated in the perfarmance af the CITY IT resources in meeting <br /> maintenance service objectives. <br /> (b) Customer will, as necessary, arrange for escorted access for CITY to all sites of the Fiber <br /> System,subject to applicable contraetual, underlying real property ancf other third-party limitations <br /> and restrictions. <br /> (c) (n performing its services hereunder, the CiTY shall take workmaniike care to prevent <br /> impairment to the signal continuity and performance of the Fiber Sys#em. The precautians to be <br /> #aken by the CITY shall include notifications ta Cus#omer. In addition, the CITY shall reasanabCy <br /> cooperate with Custamer in sharing information and analyzing the disturbances regarding the <br /> cable andlor fibers. In the event that any Scheduled or Unscheduled Maintenance hereunder <br /> requires a traffic roll ar reconfiguration involving cable,fiber,electronic equipment, or regeneration <br /> or other facilities af the Customer,then Customer shall, at CITY'S reasanable request, make such <br /> personnel ofi Customer available as may be necessary in order to accomplish such maintenance, <br /> which personne! shall caordinate and caoperate with CITY emplayees in perfarming such <br /> maintenance as required af the CITY hereunder. <br /> {d) The CITY shaEE noti#y Customer{s} at least seven (7} days prior to the date in cannection <br /> with any Maintenance Window of any Scheduled Maintenance and as soon as passible after <br /> becoming aware of the need #or Unscheduled Maintenance. Customer shall have the right to be <br /> present during the performance af any Scheduled Maintenance or Unscheduled Maintenance so <br /> long as#his requirement does not interfere with the CITY'S abili#y to perform its obligations t�nder <br /> this Agreement. In the event that Schedufed Maintenance is canceled ar detayed far whatever <br /> reason as previously notified, the ClTY shall notify Customer at#he ClTY'S earliest opportunity <br /> and will comply with the provisions of this Section. <br /> 4. FACILITIES. <br /> {a} GTY shall maintain the Fiber Sys#em in a manner, whieh will permit Customer's use. All <br /> common systems within facilities along the CITY Fiber System shall be maintained in accordance <br /> with manufacturer's specifrcations, to include battery plants, generatars, and HVAC units. <br /> (b) Except to the exten# otherwise expressly provided +n the Agreement, Customer will be <br /> solely respansible fior providing and paying for any and all maintenance of all electronic, optronic <br /> 26 <br />