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ensure the contractor's fleet is in a State of Good Repair(SGR) and per the Federal Transit <br /> Administration regulation and the City's Transit Asset Management Plan. Results from these <br /> assessments will be provided to the Accountable Executive. <br /> • Employee Observations—Through the City's Employee Safety Reporting Program,Safety <br /> Committee meetings,training programs and open-door policies,the contractor will document, <br /> assess and mitigate safety risks identified by employees. <br /> • Federal Transit Administration (FTA) Notices and Announcements—The contractor's Safety <br /> and Training Manager will monitor updates, best practices and training opportunities through <br /> the Federal Transit Administration's Office of Safety and Security web notification process.The <br /> notification process provides information on safety trends across the country and provides <br /> remedies to trending safety hazards. <br /> •Transit Industry Peer Information —The contractor will maintain information sharing with <br /> local,State and National transportation peers to share ideas and solutions to safety issues <br /> affecting transit systems.This includes participation in the Illinois Transportation Association, <br /> interaction with Illinois Department of Transportation,and Illinois transit systems. On a National <br /> level,the contractor and the City employees will monitor information relative to transit safety <br /> through American Public Transit Association (APTA),Community Transportation Association of <br /> America (CTAA), National Transit Institute(NTI),Transportation Safety Institute(TSI)and <br /> National Transportation Safety Board(NTSB). <br /> • Customer Feedback—The contractor's Customer Service Manager will share information on <br /> safety and performance complaints and document these complaints for mitigation and analysis. <br /> • Near Miss Reports — Employees will be encouraged to report near miss incidents utilizing the <br /> Employee Safety Reporting Program, Hazard Reporting Form or Incident Report.These incidents <br /> will be investigated and analyzed for trends or isolated occurrences.Subject matter experts may <br /> be called upon to assist in mitigating a hazard based on the near miss. <br /> • Workers Compensation Claims —The City and its contractor will monitor Workers <br /> Compensation Claims to identify trends, conduct root cause analysis and develop mitigation <br /> strategies to create a safer working environment for contract employees. <br /> • Safety Event Data —The City's contractor will document and summarized safety events <br /> monthly as part of the contract with the City, but also to conduct analysis on trending safety <br /> data which may be indicators of safety risk. <br /> Contractors will provide a safety committee to review all safety events, perform root cause analysis, <br /> review mitigation strategies and make safety recommendations to the Chief Safety Officer and <br /> Accountable Executive. In addition,contractors will schedule and conduct monthly safety meetings to <br /> communicate current safety concerns, provide feedback on existing mitigation actions taken as a result <br /> of safety event or concern and share safety and training information.The contractors have safety <br /> policies and procedures in place in cases of incidents or accidents,and a reporting process with <br /> designated forms to follow if there is a safety event or hazard identified. <br /> The contractor's dispatch has a reporting process in place to document safety and security events, <br /> passenger complaints,fare disputes and any other situation outside of normal operating activities.The <br /> 18 <br />