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decatur [:)OPERATION OF TRANSIT MANAGEMENT SERVICES iiuiiilc <br /> 1(transit <br /> S <br /> ystem <br /> b. Innovative Management Techniques <br /> Over the past three years, MV's owners made the strategic decision to <br /> initiate transformational leadership changes within the organization. As a <br /> result, our organization has altered its operational approach to realize <br /> greater flexibility, support, and capacity throughout the enterprise. <br /> With a technology-focused executive team in place, MV is positioned to drive <br /> : innovation within its operations faster and with greater precision. We have <br /> introduced machine learning into our operations to yield predictive models to <br /> which we shape our services. <br /> Alliance for Innovation in Mobility <br /> MV also initiated the Alliance for Innovation in Mobility (AIM) Partner Network, a <br /> first of its kind partnership program. Under the AIM Partner Network, MV will <br /> bring credible, vetted transportation partners to DPTS in the areas of technology <br /> • systems, operations and maintenance, safety and security, and employee <br /> • experience. MV formally invites member companies to participate, based on their <br /> innovative technology and corporate compatibility. Together, we will establish <br /> mutually beneficial commitments to add value to our relationship. <br /> Voice of the Customer Program <br /> To further strengthen our relationship with DPTS, MV has established the Voice <br /> : of the Customer (VOC) program tailored to receive feedback from the local team <br /> and DPTS. Once we receive the feedback, the regional leadership team and the <br /> t1� executive team formulate a focused action plan that captures client expectations, <br /> concerns, and perceptions. This collaborative process ensures that MV's local <br /> ® teams have the tools they need to meet their clients' expectations. <br /> T Transformation and Change Department <br /> From an organizational aspect, MV has transformed its approach to operations <br /> with several key initiatives. First, we created a transformation and change <br /> department dedicated to managing all MV services that are undergoing a startup, <br /> = model change, technology changes, or other system transformations. This team's <br /> support to our field operations eliminates the administrative management of <br /> operational change and frees up our transportation experts to focus on <br /> transformation on the ground. <br /> MV TRANSPORTATION , INC.- RFP TRANSIT #2020-01 35 <br />