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n o„ T RON Service Deliver <br /> � kff <br /> {i <br /> Below are assumptions utilized to create the Project scope and Project Schedule documents.Changes to any of <br /> these assumptions could require a change in scope managed through the Change Control Process. <br /> 1. ITRON and CUSTOMER will appoint Project support resources,Subject Matter Experts(SMEs),including a Project <br /> Manager who will be the key point of contact for ITRON related to the Services and support of tasks defined under <br /> this SOW. CUSTOMER's technical and business resources will be fully familiar with their present IT Operations as it <br /> relates to the System components. <br /> 2. 1The ITRON PM assigned to this Project is responsible for management of all ITRON resources,ITRON 3nd party <br /> resources ITRON Deliverables and the Project Schedule. ITRON Project Management will be conducted remotely. <br /> 3. ITRON Services will be conducted both on-site and remotely,as agreed. <br /> 4. CUSTOMER will manage all 3rd party vendor responsibilities,scheduling,and costs in alignment with Project <br /> Schedule(Ex.CIS vendor participation in integration development). <br /> 5. CUSTOMER has active Software entitlements in place. <br /> 6. Delivery quality and schedule is dependent on all parties meeting task schedules and delivering quality content. <br /> 7. All Project resources will use ITRON methodologies,ITRON tools and ITRON templates. <br /> 8. Tracking/resolution of issues will be done using ITRON's internal tool. <br /> 9. Items not included: <br /> • Data Migration and Cleanup <br /> • Interface development to meet new integration requirements or new Interface files required to complete <br /> integration of System with existing CIS. <br /> • Firmware updates <br /> • Operating System or Database upgrades on CUSTOMER's Server. <br /> • Development of standard operating procedures(SOPs) <br /> • Additional requirements or system configuration changes not identified as being in scope for this <br /> implementation. <br /> Statement of Work—City of Decatur IL Confidential Page 6 of 22 <br />