R2023-162 Resolution Approving Expenditure of City Funds for Implementation of Office 365 Exchange Online with Presidio Networked Solutions Group, LLC

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City of Decatur IL SOW#: 1003521055304 SOW-1 P R E S I D 1 O' 3-Jun-2022 Office 365 Migration • If a written list of requested changes is received within five(5)business days,the Presidio Project Team will make the agreed upon revisions and will,within five(5)business days, re-submit the updated version to Client. • At that time Client has five(5)business days to review and request changes for the final document. If no written response is received from Client within five(5)business days,either accepting or requesting changes,then the deliverable material shall be deemed accepted. • Deliverable documentation may be delivered via email, uploaded to a portal, or provided on a physical media and it may be provided in either an encrypted or unencrypted format. If Client requests a specific delivery method and format, Presidio will use that method for all documentation delivery and format otherwise,the sender will choose a delivery method and format that they feel is appropriate given the content of the documentation. 2.4. Project Management Presidio will provide a Project Manager(PM),who will be single point of contact for all project support issues within the scope of this project.The PM is experienced in project management best practice methodologies and familiar with the technology involved. This Project Manager is responsible for timely completion of the scope, schedule and budget utilizing Presidio's Project Management Method. Included for our standard Project Management offering for this engagement are the following: Remote kickoff meeting Planning and design session facilitation • Deliverable/milestone tracking(High-Level Plan) Resource scheduling and oversight • Escalation facilitation • Working calls as required • Regularly scheduled status meetings • Agenda, meeting minutes and risk/issue/action item tracking • Scope/budget Management Project closeout 2.5. Project Change Request Process Any items that are determined to be outside of this Scope of Work and deliverables defined must be submitted with a Project Change Request Form. No work outside of this Scope of Work will be undertaken without written approval and processing of a Project Change Request. In the event that both Presidio and Client agree to a change in this Statement of Work, a written description of the agreed upon change will be prepared using a Project Change Request(PCR)form,which both parties must sign. The PCR form will be used to describe the change,the rationale for the change, and to specify any change in the scope,schedule or budget. The terms of a mutually agreed upon Change Authorization will prevail over those of this Statement of Work or any previous Change Authorization. Modifications in project scope including but not limited to the following will require a change order: • Customer requested changes in outcome, approach,features,or capabilities. Additional required tasks discovered through the planning and design review, but not mentioned in this SOW or changes to the design after the Sign-off of the design phase and/or during the implementation phase. • Upgrade, modification,or repair of equipment or applications to effectively deploy this scope. • Changes required to existing infrastructure components, not called out in this Statement of Work including patching and/or reconfiguration. • Remedial work for the resolution of issues which existed prior to the installation(bad cables, lost passwords,third-party solutions,and so forth). Defective equipment provided by Client and integrated into the solution requiring additional diagnostic troubleshooting and/or remediation. Troubleshooting issues due Client changes to configurations made"after" releasing the system or "after"a specific milestone completion in a multi-site phased deployment • Delays due to issues relating to site preparation that result in delays to the project. Delays in responding to scheduling requests,acceptance requests,and requests for information. • Insufficient notice of a schedule change. If 24-hour notice is not provided charges may be applied. Confidential and Proprietary Page 6