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O OPENGOV <br /> Statement of Work <br /> City of Decatur, IL <br /> Created by:TJ Isselhard <br /> Creation Date:10/28/2020 <br /> Document Number: DD-01310 <br /> Version Number:3 <br /> Overview 2 <br /> Preamble 2 <br /> OpenGov's Modern Cloud ERP 2 <br /> Methodology 3 <br /> Project Initiation 4 <br /> Best Practice Review 4 <br /> Configuration 4 <br /> Validation 5 <br /> Deploy 5 <br /> Project Completion 5 <br /> Project Schedule 5 <br /> Roles and Responsibilities 6 <br /> Roles and Responsibilities Matrix 6 <br /> OpenGov Roles and Responsibilities RACI 8 <br /> Governance 8 <br /> Regular Communication Components 9 <br /> Commitment to Project Direction and Goals 10 <br /> Escalation Process 11 <br /> Process 11 <br /> Escalation Requirements 11 <br /> Documentation 12 <br /> General Project Assumptions 12 <br /> Project Scope 12 <br /> 1 <br />