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i. Handling of Checks. FirsTech provides for a customized endorsement to be printed on each Customer <br /> Payment check. Such endorsement directs the bank to forward a Return Item check to a centralized <br /> location for handling("Centralized Return'). <br /> i. Client shall maintain an adequate balance in Client's Bank Account in order to facilitate Return <br /> Items received. FirsTech and Client will work together to establish such adequate balance. <br /> ii. Returned Items returned due to"account closed", "stop payment" "do not re-deposit", etc.,will <br /> not be re-presented. Returned Items received by the bank will be re-presented up to one <br /> additional time. FirsTech shall invoice Client for Returned Items processed according to Section <br /> 5, regardless of whether any such Returned Items are re-presented or subsequently paid by <br /> Customer's bank. <br /> iii. If the Returned Item does not clear the bank following re-presentment, FirsTech will <br /> communicate to Client via an electronic report that the Customer Payment in question is a <br /> Returned Item and will provide identifying information, including the name of the APA who took <br /> the Customer Payment, the Customer account number,the Customer Payment amount, and a <br /> code indicating the reason for the Returned Item. FirsTech shall send either a copy of the <br /> Returned Item or the actual check to Client by U.S. mail. FirsTech will ACH debit Client's Bank <br /> Account for the face value of any corresponding Returned Item. Client shall maintain an <br /> adequate balance in its bank account to cover Return Items received on a daily basis. <br /> j. Customer Receipts. For each processed Customer Payment,the Payment System shall print a receipt <br /> containing, at minimum,the business name of the Payment Outlet, Customer account number, method <br /> of payment(cash, check, money order, bank draft, etc.),amount of Customer Payment, date and time <br /> of Customer Payment,transaction type,and transaction number. APA shall give the receipt to the <br /> person making the Customer Payment. <br /> k. Support and Training. FirsTech shall provide initial training for APA's,furnish the Payment Outlets <br /> with appropriate training material, and support the APA's during the term of this Agreement by <br /> communicating changes in the Payment System, maintaining a toll-free telephone number that APA's <br /> may call for assistance, and as necessary, visit Payment Outlets to resolve operational issues that may <br /> arise from time to time. <br /> I. Risk of Loss. In the event that any Customer Payments are lost, stolen, damaged, or destroyed <br /> ("Missing Payments') between the time of receipt of a Customer Payment by an APA and transfer of the <br /> Customer Payment to Client's Bank Account, FirsTech shall be responsible for such Missing Payments to <br /> the extent set forth below. FirsTech shall notify Client of any Missing Payment Data pertaining to <br /> Missing Payments due to Client. Client agrees to cooperate fully with FirsTech by providing Customer <br /> names and addresses for all Customer accounts related to the Missing Payments. <br /> L In the case of Missing Payments other than cash (e.g., checks, money orders,travelers checks, <br /> bank drafts), Client shall use its best efforts to contact Customers directly to obtain replacement <br /> instruments or a copy of a canceled check, representative of the Customer's Missing Payment. <br /> Client will have thirty(30)days after notification of Missing Payments to obtain replacement <br /> instruments or a copy of each canceled check. The issuance of a replacement instrument by <br /> Customer shall limit FirsTech's liability to reimburse Customer any charges incurred by them in <br /> replacing these instruments, including charges incurred in stopping payment on the Missing <br /> Payment. FirsTech may require written proof of such charges from Customer. FirsTech <br /> reserves the right to request the Customer's receipt, representative of the Missing Payment if <br /> the canceled check does not clearly indicate FirsTech's endorsement. FirsTech will not be liable <br /> for Missing Payments in instances where Client cannot obtain replacement instruments or proof <br /> of canceled checks. If Client cannot obtain a replacement instrument, FirsTech will initiate a <br /> debit adjustment to Client's Bank Account for the value of the Missing Payment that has already <br /> been forwarded to Client. <br /> ii. In the case of Missing Payments in the form of cash,the sole liability of FirsTech shall be <br /> payment to Client for the value of such Customer Payments. <br /> m. Retention of Records. FirsTech shall maintain Customer Payment data for a minimum period of two <br /> (2) years. <br /> Master Agreement—City of Decatur -13- <br />