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� ' , . <br /> (Long term continued) <br /> Implement Customer Service Initiatives(streamline City services for developers and <br /> customers)—Both the city's trainer and various department heads(including economic and <br /> urban development)are currently working on plans to provide increased customer service <br /> training and to sireamline the city-developer relationship: <br /> Implementation: Ongoing <br /> Action Plan: <br /> ➢ Last year the depariment of Economic and Urban Development—the department <br /> that works closest with developers—implemented a survey program in an effort to <br /> gather input on best practices.T'he department will continue to utilize that <br /> information to better serve developers. <br /> ➢ City employees are currently required to undergo mandatory customer service <br /> training and the curriculum is updated regularly. <br /> ➢ Staff is currently developing a supervisory training program designed to better <br /> prepare managers to oversee,manage,guide and develop city employees. <br /> Implement Local Lincoln heritage development plan—(Continuation of short term <br /> goal. See above) <br />