R2005-34 ACCEPTING PROPOSAL AND AUTHORIZING AGREEMENT

Home Browse Search

DECATUR POLICE DEPARTMENT MEMORANDUM#OS-23 May 20,2005 TO: Steve Crarman, City Manager Michael Mown,Asst. City Manager / �� FROM. Mark Barthelemy, Chief of Police�''� SUBJECT: Contract with PSTC Consultants SUMMARY: I have spoken with Kevin Willett, CEO of PSTC Consultants,who clarified the terms of the approved contract to study issues surrounding the Emergency Communications Cerner. Mr.Willett has satisfied any and all questions I had as to the ability of his firm to deliver the services expected by the Manager and Council. BACKGROUND: Last month,the City Council voted to enter urto a coutract with PSTC Consultants to study the staffing issues with respect to the Emergency Communications Ceixter. In addition to those issues,the police department asked the firm to study the iurterpersonal working environment of the Center, and make recommendations to improve both areas of concem. Mr.Willett submitted a contractual document in representation of his firm's interrtions,but further clarification of the specific measures to be taken and results to be produced,was necessa.ry. INFORMATION: Deputy Chief David Slade and I conducted a conference ca11 with Kevin Willett of PSTC at 2:30 p.m. on Friday, May 20,2005. I read through each of the following five poirrts and after each one asked him if he and his firm intended to deliver that service.in full. His reply,without exception,to each one of those points was a definite"yes", and in some cases,he added additional tasks and benefits they intended to provide on each ponrt. The points were: 1. Identify the problematic issues e�usting with respect to the recnuting,hiring and retention of Deca.tur's emergency communication center personnel, as well as problematic issues dealing with working relationships between management and contractual employees,morale issues,and subsequent operational deficiencies,and make recommendations to rectify any such issues discovered. 2. Iderrtify the reasons that the City of Decatur seems unable to find,hire and retain qualified individuals to staffthe emergency communications center, and make recommendations to rectify any such deficiencies discovered. 3. Provide an analysis and comparison of the pay(entry, senior and supervisory)of emergency communications ceixter personnel with respect to other comparably sized agencies in our region. In addition, make a determination or recommendation regarding the curreirt pay levels with respect to recruiting,hiring and retaining qualified personnel to staffthe ceirter. 4. Exarriine the current"new-hire"training process for new emergency communication center employees being utilized by the D�;atur Police Depa.rtment and make recommendations to rectify any deficiencies discovered.